FAQs
Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping at Veeyra. If you can't find what you're looking for, our customer support team is available 24/7.
1. Shipping & Delivery
How much does shipping cost?
Shipping is FREE for eligible standard orders within the United States and United Kingdom. There are no unexpected standard shipping fees added at checkout.
Where do you ship?
We currently ship to customers in the United States and United Kingdom. We do not currently ship to P.O. boxes, APO, FPO, or DPO addresses.
How long will it take to receive my order?
United States
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Estimated total delivery time: 4–6 business days
United Kingdom
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Estimated total delivery time: 4–6 business days
Delivery times are estimates and may vary due to the destination, carrier delays, weather, public holidays, customs processing, or other circumstances outside our control.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking information when available. You can use the tracking number to follow your shipment through the relevant delivery carrier.
2. Returns & Refunds
What is your return policy?
We offer a 60-day return window from the date of delivery. Jewelry must be returned in new, unused condition and, where applicable, in its original packaging.
Are there any return fees?
No. Return shipping is FREE when using our prepaid return label, and we charge $0 restocking fees.
Can I return my jewelry in person?
(See note below — flagged for your review.)
My jewelry arrived damaged. What should I do?
We carefully package every order to help protect your jewelry during transit. If your item arrives damaged, please contact support@veeyra.shop within 7 days of delivery and include a clear photo of the damage. We will review the issue and assist you with a replacement or refund.
3. Our Jewelry
What type of jewelry do you offer?
Veeyra offers a carefully selected collection of jewelry designed to complement different styles and occasions, including pieces suitable for everyday wear, special occasions, and gifting.
Are your jewelry pieces carefully inspected?
Yes. We take care to select and prepare our jewelry with attention to appearance, finish, and overall quality before orders are shipped.
Will every piece look exactly the same?
Slight variations may occur between individual pieces due to differences in materials, finishes, and manufacturing processes. These subtle differences can make each piece unique.
How should I care for my jewelry?
To help maintain the appearance of your jewelry, we recommend keeping pieces away from excessive moisture, perfumes, lotions, and harsh chemicals. When not being worn, store your jewelry in a clean, dry place.
4. Payments & Security
What payment methods do you accept?
We accept VISA, Mastercard, Maestro, American Express, Discover, Diners Club, and PayPal.
Is my payment secure?
Absolutely. Our checkout uses 256-bit SSL encryption to help protect your information during checkout. We are also PCI DSS compliant and do not store your complete credit card or banking details.
When will I be charged?
Payments are processed immediately upon order confirmation so that your order can enter our fulfillment process without unnecessary delays.
5. Orders & Customer Support
Can I change or cancel my order after placing it?
If you need to make a change or request a cancellation, please contact us as soon as possible. Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once fulfillment has started.
What should I do if I receive the wrong item?
Please contact us as soon as possible at support@veeyra.shop, with your order details and, if possible, a photo of the item received. Our team will review the issue and help resolve it.
Still Have Questions?
We're here to help.
Email: support@veeyra.shop
Phone: +44 7853 832116
Address: 3 Francis Terrace, London, England N19 5PY, United Kingdom
Support Hours: 24/7 Customer Support
The Veeyra team is committed to providing a smooth, secure, and reliable jewelry shopping experience.